Shipping & Returns
Shipping
Where we deliver
We deliver across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and Quetta. If your city isn’t on our standard route, contact us before ordering and we’ll confirm whether delivery is possible and what it will cost.
Delivery timelines
Location | Estimated delivery |
Karachi | 2–3 working days |
Lahore | 5–7 working days |
Other major cities | 5–7 working days |
Remote areas | 8–10 working days |
Timelines begin from the date your order is confirmed and payment is verified. Orders placed on Sundays or public holidays are processed the next working day.
Bulk and corporate orders may require longer lead times depending on quantity and stock availability. We’ll confirm a delivery schedule when your order is placed.
Delivery charges
- Delivery charges vary by location and are calculated at checkout.
Assembly and installation
Most chairs arrive partially assembled and require minimal assembly, with instructions included in the box.
For bulk and corporate orders, on-site assembly and installation is included.
Receiving your order
Please inspect your order at the time of delivery. If the packaging is visibly damaged, note this with the delivery agent before signing and contact us the same day.
Someone aged 18 or over must be available to receive the delivery. If nobody is available at the agreed time, our courier will attempt redelivery once; further attempts may incur a charge.
Tracking your order
You’ll receive a confirmation by email or SMS once your order ships. For updates, contact us on WhatsApp at (+92) 329 0905574 or email info@dimensionsseating.com.
Collection from our showrooms
You’re welcome to collect your order from either showroom during opening hours. Please wait for confirmation that your order is ready before travelling.
- Karachi — 35 C, 7th Commercial Lane, Khayaban-e-Bukhari, Phase 6, DHA
- Lahore — 20L, College Road, Block L, Gulberg 2
- Hours — Monday to Saturday, 10:30 AM – 6:00 PM
Returns & Exchanges
Our returns window
You may return or exchange an eligible product within 14 days of delivery.
What we can accept
To be eligible for return, the product must be:
- Unused and in the same condition in which you received it
- In its original packaging, with all parts, accessories and documentation
- Accompanied by proof of purchase (invoice or order number)
What we cannot accept
- Products damaged through use, misuse, or improper assembly
- Products returned without original packaging
- Customized, made-to-order, or special-order items
- Clearance and final-sale items
- Bulk and corporate orders, unless the products are faulty
How to start a return
- Contact us within 14 days of delivery — email info@dimensionsseating.com, WhatsApp (+92) 329 0905574, or call (021) 3534 8381
- Provide your order number, the reason for return, and photographs if the item is damaged or faulty
- Our team will confirm eligibility and arrange collection or advise where to send the item
- Once we receive and inspect the product, we’ll confirm your refund or exchange
Return shipping costs
If the product is faulty, damaged in transit, or incorrect, we cover all return shipping costs.
If you’re returning for any other reason — including change of mind — return shipping is the customer’s responsibility.
Refunds
Approved refunds are processed within 7–10 working days of us receiving and inspecting the returned item.
Refunds are issued to the original payment method:
- Bank transfer or card — refunded to the originating account; your bank may take a further 14 working days to reflect it
- Cash on delivery — refunded by bank transfer to an account in the name of the person who placed the order within 5–7 working days
Original delivery charges are not refundable.
Exchanges
If you’d like a different model, contact us within the 14-day window. Where there’s a price difference, we’ll either collect the balance or refund the difference. Exchanges are subject to stock availability.
Warranty
All products carry a manufacturer’s warranty. Warranty periods vary by product and brand — the applicable period is confirmed on your invoice and listed on each product page.
Covered: Manufacturing defects, faults in gas lifts, bases, mechanisms and other components arising under normal use.
Not covered: Normal wear and tear, damage from misuse, unauthorized repairs or modifications, use beyond the product’s stated weight capacity, and cosmetic wear to upholstery or finishes.
To make a warranty claim, contact us with your invoice and photographs of the fault. We handle warranty service locally — repairs and spare parts are managed through our Karachi and Lahore operations, so there’s no waiting on overseas suppliers.
Questions
Email info@dimensionsseating.com
WhatsApp (+92) 329 0905574
Phone (021) 3534 8381 · (021) 3534 8382
Hours: Monday to Saturday, 10:30 AM – 6:00 PM