Privacy Policy

1.  Introduction

This Privacy Policy explains how Dimensions Seating collects, uses, stores and protects your personal information when you use dimensionsseating.com, contact us, or purchase from us.

We are the data controller responsible for your information. If you have questions about this policy, contact us at info@dimensionsseating.com.

 

2.  Information we collect

  • Contact details — name, email address, phone number
  • Delivery details — shipping and billing address
  • Order information — products purchased, order history, payment method
  • Account details — username and password, if you register
  • Communications — enquiries, reviews, and correspondence with our team
  • Corporate enquiries — company name, role, and order requirements

Information collected automatically

  • Device and browser data — IP address, browser type, operating system, device type
  • Usage data — pages visited, time on site, referring website, links clicked
  • Cookies and similar technologies — see section 7

Payment information

Card payments are processed by our payment provider. We do not collect or store full card numbers or CVV codes on our systems.

 

3.  How we use your information

Purpose

Examples

Fulfilling orders

Processing payment, arranging delivery, issuing invoices

Customer service

Answering enquiries, handling returns and warranty claims

Account management

Maintaining your account and order history

Marketing

Sending newsletters and offers, where you’ve consented

Improving our site

Analyzing usage to improve navigation, content and performance

Legal compliance

Meeting tax, accounting and regulatory obligations

Fraud prevention

Verifying orders and protecting against misuse

We rely on your consent for marketing communications, performance of a contract for order fulfilment, and our legitimate interests for site improvement and fraud prevention.

 

4.  Sharing your information

We do not sell your personal information.

We share it only with:

  • Delivery and courier partners — name, address and phone number, to complete delivery
  • Payment processors — to process transactions securely
  • Service providers — hosting, email, and analytics providers who act on our instructions
  • Professional advisers — accountants and legal advisers where necessary
  • Authorities — where required by law, court order, or to protect our legal rights

Where a service provider is located outside Pakistan, we take reasonable steps to ensure your information remains appropriately protected.

 

5.  How long we keep your information

  • Order and transaction records
  • Account information — while your account is active
  • Marketing contacts — until you unsubscribe
  • Website analytics

 

6.  Your rights

You may:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your information, subject to our legal retention obligations
  • Withdraw consent for marketing at any time
  • Object to certain processing
  • Request a copy of your data in a portable format

To exercise any of these, email info@dimensionsseating.com. We’ll respond within 30 days. We may ask you to verify your identity first.

 

7.  Cookies

We use cookies to make the site work and to understand how it’s used.

  • Essential cookies — required for the cart, checkout and account login. The site won’t function properly without these.
  • Analytics cookies — help us understand which pages are visited and how the site performs. [e.g. Google Analytics]
  • Marketing cookies — used to measure and improve advertising.

You can control or delete cookies through your browser settings. Disabling essential cookies will affect site functionality.

 

8.  Third-party services

Our website includes content and tools from third parties, including Instagram feed widget, Google Maps, WhatsApp chat, payment gateway. These providers may collect information according to their own privacy policies, which we don’t control.

 

9.  Marketing communications

If you’ve subscribed, we may send you emails about new products, showroom events and offers.

You can unsubscribe at any time using the link in any email, or by emailing info@dimensionsseating.com. We’ll still send transactional messages relating to your orders.

 

10.  Security

We use appropriate technical and organizational measures to protect your information, including SSL encryption on our website and restricted access to personal data within our team.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If you have an account, please keep your password confidential.

 

11.  Children’s privacy

Our website is not directed at children under 18, and we do not knowingly collect information from them. If you believe a child has provided us with personal information, contact us and we’ll delete it.

 

12.  Changes to this policy

We may update this policy from time to time. The “last updated” date above reflects the most recent revision. Material changes will be notified on this page.

 

13.  Contact us

For any privacy question, request or complaint:

Dimensions Seating

Email: info@dimensionsseating.com

Phone: (021) 3534 8381

Head Office Address: Office 503, 5th Floor, Building 143-C, Al Murtaza Lane 2, Phase VIII, DHA, Karachi, Pakistan