Privacy Policy

Effective Date: 1st Jan, 2026

Introduction

At Dimensions Seating, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, or otherwise interact with us. By accessing or using our website and services, you agree to the terms of this Privacy Policy and our Terms of Use.

This Privacy Policy applies only to Dimensions Seating and does not apply to websites maintained by other companies or organizations that may be linked from our website. Dimensions Seating is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those third parties before submitting any personal information.

About Dimensions Seating

Dimensions Seating is dedicated exclusively to designing and manufacturing exceptional office seating solutions. Born from the expertise and legacy of Dimensions Office, Pakistan’s leading office furniture company, we focus on creating ergonomic, sustainable, and aesthetically refined seating that enhances workplace comfort, productivity, and performance.

Information We Collect

We collect personal and non-personal information to provide and improve our products and services.

Personal Information

We may collect personal information when you:

  • Create an account on our website
  • Place an order or request a quotation
  • Contact us for inquiries or support
  • Subscribe to marketing communications

The personal information we may collect includes, but is not limited to:

  • Full name
  • Email address
  • Phone number
  • Residential or business address
  • Shipping and billing address
  • Payment-related information (processed securely via third-party payment service providers)
  • Order history and preferences
  • Date of birth (where required for legal or verification purposes)

Saved card details are never stored or shared by Dimensions Seating and are handled securely through our authorized payment service providers.

Non-Personal Information

We may also collect non-personal information such as:

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and time spent on our website

This information is used for analytical and statistical purposes to improve user experience and website functionality.

Cookies

Dimensions Seating uses cookies and similar technologies to enhance and simplify your browsing experience. Cookies help us understand how visitors use our website and allow us to improve our services.

  • Session cookies are temporary and are deleted when you close your browser.
  • Persistent cookies remain on your device for a limited period, not exceeding 24 months.

You can manage or delete cookies through your browser settings at any time.

How We Use Your Information

We may use your personal information for the following purposes:

  • To create and manage your personal account
  • To process and fulfill orders and deliveries
  • To communicate order confirmations, delivery updates, and service notifications
  • To respond to your inquiries and provide customer support
  • To notify you of updates, new products, or changes to our services
  • To send marketing communications such as newsletters and promotional offers (where consent is provided)
  • To conduct internal analysis and improve our products and services
  • To verify your identity and legal eligibility to use our services
  • To prevent fraud and comply with legal or regulatory requirements

Sharing of Information

We do not sell, rent, or trade your personal information to third-party marketing companies.

However, we may share your information with:

  • Trusted service providers (such as payment processors and delivery partners) strictly for order fulfillment and service delivery
  • Fraud prevention and credit-check agencies where legally required
  • Law enforcement or regulatory authorities when required by law

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

Data Security

We take reasonable technical and organizational measures to protect your personal information. Our website uses Secure Socket Layer (SSL) encryption to ensure that sensitive information is transmitted securely.

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal and regulatory obligations. Once your data is no longer required, it will be securely deleted or anonymized.

We may be unable to delete certain data where there is a legal obligation to retain it, such as for accounting, taxation, or ongoing contractual purposes.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate, incomplete, or outdated information
  • Request deletion of your personal data, subject to legal and contractual limitations
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Dimensions Seating
Email: info@dimensionsseating.com
Phone: +92 329 0905574
Phone: (021) 35348381
Phone: (021) 35348382

Updates to This Privacy Policy

Dimensions Seating reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.